Refund and Returns Policy

Thank you for shopping with Friends With Bears, we want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help. 

Returns are valid if: 

You receive a product different from your order/received a defective product.

Eligibility 

You may return unworn, unwashed, and undamaged items purchased from Friends with Bears within [14] days of the original purchase date.

The item must be in its original packaging.

Refund Process

To initiate a return, please contact our customer support team at [9829 5953/business@fwbapparels.com] within [3] days of receiving your order. 

Our customer support team will guide you through the return process and provide you with a return authorization number (RA number) if applicable. 

Pack the item securely in its original packaging, including all accessories and documentation that were originally included. 

Please include the RA number on the outside of the package. 

Ship the package to the address provided by our customer support team. 

Friends With Bears in accordance with Singapore Consumer Law holds the rights to refuse refunds if the customer changes their minds on a purchase 

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. 

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Exchanges

Eligibility: 

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above for a refund, and then place a new order for the desired item. 

Shipping returns

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product). 

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. 

Friends with Bears does not take responsibility for any returned goods that do not reach us. 

Need help?

Contact us at business@fwbapparels.com for questions related to refunds and returns.